Our company handcrafts all products within 7 to 10 business days.
Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.
MADE TO ORDER VS. PRE-MADE TO ORDER
Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.
Both are handmade but the pre-made is shipment ready while the made-to-order products take 5 to 7 business days to be created for you.
The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.
CARING FOR YOUR LIL BIRD PRODUCTS
Care for your new product(s) by:
* keeping it in a cool place
* placing it in a safe jewelry box
* keeping it out of the reach of small children
Your product(s) can be damaged if:
* too much pressure is applied
* left out in the sun
* placed in a machine or dishwasher
We always love creating new products from scratch.
Please contact us for a quote.
Custom orders can have a lengthier processing time.
Ask us for details.
Our company ships through the following carriers
* USPS Priority
International shipping (if applicable)
We happily support and love our international customers.
We ship all International products through USPS Priority.
Lil Bird Design is not responsible for duty or brokerage fees for international shipping.
These charges come from your country during importation of your package.
We do our best to apply fair shipping costs to each order.
* We charge a low, flat shipping rate to be fair to all customers.
Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 7 to 10 business days to be handmade.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Personalized and/or customized goods are exempt from being returned unless the product arrives defective.
Additional non-returnable items:
* Gift cards
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.